Market Research, Advertising and Brand Management | Storybrand Consulting

Market research can help Fisker fix itself.

Market research can help Fisker fix itself.
I’m rooting for Fisker, the American EV startup, to survive the recent wave of negative press and its dire financial position.

One thing Fisker should do immediately: "damage control" market research with consumers.

Fisker has made several questionable marketing decisions while launching it's first model, the Ocean SUV. The most consequential decision was selling vehicles *before* fixing numerous software glitches.
 
When customer deliveries started in mid-2023, customer feedback on social media was consistent: the car has many positives, but it’s “incomplete.”

As trust in media experts declines, consumers are listening to each other

As trust in media experts declines, consumers are listening to each other
From movies, to cars, to fashion. Consumers aren’t listening to experts. Smart marketers are helping customers listen to each other.
 
Just a few examples of the disconnect:
 
The Super Mario Bros. Movie (Universal Pictures):
- Metacritic: 46/100.
+15th biggest box office ever: $1.35B global.
 
Tesla:
-There’s so much newsmedia hate, Wikipedia aggregated some of it into a 10,000 word standalone page: “Criticism of Tesla, Inc.”
+Tesla US sales are booming, almost double BMW in 2023. Industry leader in brand loyalty.
 
Abercrombie & Fitch Co.:
-Fashion editor criticism was followed by last year’s Netflix harsh docu on A&F’s “Rise & Fall.”
+A&F stock is up 200% in 5 years. Revenue up in '23, to nearly $4B.
 
Why the disconnect?
 
Sinking trust in the corporate news media is just part of the story.

Smart marketers are winning with Competitive Socializing

Smart marketers are winning with Competitive Socializing

With high satisfaction levels in so many categories, product trial is often the only way to get customers to switch brands. But motivating trial isn’t easy.

People don’t enjoy physical retail shopping like they did before Amazon came along. So what should marketers do?

Post pandemic, people want to socialize in-person and create fun, social content. This is what’s driving interest in “eatertainment” spaces with updated, physical games like pickleball, darts, skeeball, shuffleboard, etc.

Chicken N PickleFlight ClubAceBounce. The commercial real estate industry classifies these businesses as “Competitive Socializing.”

Now sports and enthusiast brands are taking advantage of competitive socializing, to create fun trial experiences.  Here are 3 examples...